Refund and dispute policy

We are committed to customer satisfaction and transparency.

  • We will refund any subscription payment made in error immediately. Just contact us.
  • Cancel anytime. We make cancelling a subscription easy. Look for the button on your business partner dashboard under subscriptions. It’s on the same page you subscribed from. Can’t find it? Just contact us.
  • Not happy with our custom digital units, modules, or activities? We offer unlimited and timely learning materials revisions to ensure you get what you requested.
  • Still not happy? Request a refund.

Business name

Conversolo Inc. is operated by Bokomaru Publications / Les Publications Bokomaru, a sole proprietorship, located in Quebec, Canada. Conversolo.app, VirtualWritngTutor.com, Labodanglais.com and Labodefrancais.com, as well as the Actively Engaged Series of textbooks are some of Bokomaru Publications’ products. See the business registration and tax numbers below:

NEQ 2266953647
BN 822998084

GST/TPS 82299 8084 RT001
QST/TVQ 1069842972 tq0002

Promotion Terms & Conditions

1. General

1.1 These Promotions Terms and Conditions are supplemented by our Terms and Conditions of Website Use and our Privacy Policy and our Terms for Business Customers (if you are a Business Customer) and our Terms for Personal Customers (if you are a Personal Customer) and they are binding upon you.

1.2 From time to time on conversolo.app (the “Website”) we run promotions.

1.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions.

1.4 Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.

1.5 Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

1.6 All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.

1.7 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

2. Vouchers

2.1 From time to time we may send you by email or post web-coupons. These are codes which you may input on our website to qualify for certain promotions.

2.2 A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website.

2.3 We reserve the right to withdraw or cancel a web-coupon for any reason at any time.

2.4 Web-coupons cannot be exchanged for cash.

2.5 Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion.

2.6 When you use an web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith.

2.7 If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

2.8 If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

2.9 If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

3. Discounts

3.1 Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.

3.2 Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.

3.3 Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.